THIS PRIVACY POLICY DESCRIBES WHAT INFORMATION HIGHASTLE COLLECTS AND HOW IT IS USED, AND APPLIES TO ALL SERVICES THAT HIGHCASTLE OFFERS AND ALL PERSONS THAT HIGHCASTLE ENGAGES WITH. THROUGHOUT THIS PRIVACY POLICY USERS OF THE SERVICES AND OTHER PERSONS WITH WHOM WE INTERACT WILL BE REFERRED TO AS “YOU”, AND HIGHCASTLE WILL BE REFERRED TO AS “WE” OR “US”.

1. Privacy

Information about your identity may be processed by HighCastle to maintain the customer database, to manage accounts, and to provide and manage credit services. You have the right to consult the personal data that HighCastle has collected about you and to have any errors rectified. To exercise this right please send us a written request (signed and dated) to: HighCastle, KEMP HOUSE 160 CITY ROAD, London and we will remove or rectify the information within a reasonable time and in accordance with legislative requirements.

2. Cookies

Cookies are files which are transferred to your computer’s hard disk by a website. Cookies can store information about your preferences and other information which you need when you visit a website. HighCastle uses cookies to monitor our website traffic, to ensure better service levels and in order to provide you with certain features such as the customised delivery of certain information. To prevent the use of cookies you should activate the facility which is available in most web browsers that enables a user to deny or accept cookies.

3. What is a Cookie?

Cookies are small pieces of information that are placed on your computer by a website that you visit. Cookies can store information about your preferences and other information that can be read by the website on any subsequent visit by you. The information stored in a cookie relates to how you browse the website and allows the website to remember you and your preferences when you return to it. Cookies do not contain personal information from which you can be identified, unless you have provided such information to the website. More information on cookies, including how to disable cookies, can be found on aboutcookies.org.

4. Types of Cookies

We use the following types of cookies:

Essential cookies

Some cookies are essential for the operation of the Site. These cookies allow us to keep you signed in so you can move through the various parts of the Site without having to continually enter your details. Without them, users would not be able to sign in. These cookies don’t gather any information about you that could be used for marketing or remembering where you have been on the internet.

Performance Cookies

Performance cookies collect information about how you use the Site e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how the Site works, understand what interests our users and measure how effective our advertising is. Some of the performance cookies we use are issued as part of services provided by selected third parties, like Google Analytics.

Functionality Cookies

Functionality cookies are used to provide services or to remember settings to improve your visit to the Site.

Targeting Cookies

Targeting cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons for social network services. They are used to link to social network services which may subsequently use information about your visit to target advertising to you on other websites. Targeting cookies also provide advertising agencies with information on your visit so that they can present you with advertisements that you may be interested in. You can control whether or not these cookies are used, but preventing them may stop us from offering you some services.

5. How does HighCastle use Cookies?

HighCastle uses “session” cookies to collect information about visitors’ use of the website, including things like connection speed, operating system, and time and duration of visits. This information is used on an aggregate, and not an individual, basis to help provide visitors with a better experience on our website. HighCastle will not personally identify visitors and will not use cookies to contact you. We are committed to respecting your privacy at all times. We use cookies to improve the performance of the Site and give you a better experience.The cookies we use can’t harm your computer and we don’t ever store sensitive data, such as bank details, in cookies. You can continue to use this website with no loss of functionality if you choose to disable cookies on your computer.

6. How to disable Cookies?

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Site. When a visitor requests any web page from the Site, our web servers automatically obtain that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the Site. We use this information to examine our traffic in aggregate, to investigate abuse of the Site and its users, and/or to cooperate with law enforcement. We do not disseminate this information to third parties except in aggregate.

7. Disclaimer

HighCastle, its directors, employees, servants and agents, affiliates or other representatives and their respective parent and subsidiary companies, shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses, including without limitation, reasonable legal fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy statement and your consents. Please note that the contents of this website, including this privacy statement, are subject to change by the HighCastle without notification. The information in this website may be updated from time to time and may at times be out of date. HighCastle accepts no responsibility for keeping the information in this website up to date or liability for any failure to do so. You should be aware that where you link to another website from the HighCastle website, that HighCastle has no control over that other website. HighCastle has no responsibility for the privacy practices of other websites.